Review Guidelines

Reviews only help if they’re real. These guidelines explain who can review, what we publish, and when we remove a review. They’re part of our Terms of Use.

Who can write a review

• Anyone who has been on a trip with the charter. You don’t need to have booked through FishTripFinder.
• One review per person per charter. You can edit your own review later — for example after a second trip.
• Reviews without an account are published after you confirm by clicking the link we email you. Disposable email addresses aren’t accepted.
• Captains, crew, owners, their family and staff can’t review their own business — or a competitor.

What makes a good review

• Describe your own experience: the trip, the captain and crew, the boat, the fishing and the value.
• Be specific and fair. Helpful details: time of year, trip length, what you caught, what you’d tell a friend.
• Photos from your trip are welcome (up to 5). Only upload photos you took or have permission to use, and avoid clear close-ups of other people’s faces without their permission.

What we don’t allow

• Fake reviews, reviews from someone who didn’t take the trip, or several reviews from one person.
• Reviews written in exchange for money, discounts, free trips or other rewards — or to get a refund or favour.
• Threats, harassment, hate speech, profanity aimed at people, or sexually explicit content.
• Personal information, such as phone numbers, addresses or the full names of crew who aren’t public figures.
• Advertising, links, or content unrelated to the trip.
• Claims of illegal activity — report those to the relevant authorities instead.

How we moderate

We use automatic checks (for example the same device or IP as the listing owner, many reviews at once, or a brand-new account) and may hold a review for a person to check before it’s published. We remove reviews that break these guidelines. We never remove or hide a genuine review because it’s negative, and captains can’t edit or delete reviews — they can only reply publicly.

For captains

• You can invite your customers to review you with the review link in your account — invite all of them, not just the happy ones.
• Don’t offer anything in return for a review, and don’t ask for a review to be changed or removed.
• Reply politely and professionally. Replies are public and also follow these guidelines.

Reporting a review

Use the “Report” link on any review and tell us what’s wrong. We review every report. If you’re the captain and think a review is about a different business or a trip that never happened, report it and give us the details. You can also email [email protected].

Ratings

A charter’s rating is the average of all published reviews on FishTripFinder. Ratings from booking platforms, when shown, are labelled with their source and are not mixed into our rating.